Nov 17, 2021
We have no idea what is happening
We have spent the past two days on the phone on hold. At this point we have two generators supposedly being shipped to us to arrive Friday. However the one being sent by Amazon has either been lost or stolen by UPS. It has gone thru on our Visa. So in answer to that we ordered another small one from Home Depot who claimed it would be here by Friday. It soon became apparent that it would not be delivered as stated on our invoice. We spoke ( 3.5 hours wait ) to Reese at Home Depot yesterday and he said that he could not stop the shipment but that it would not be here for a week or two. Well we will not be here. Tough, we have to return it to get a refund. Spent over fours hours with Clancy today at Home Depot who is not sure if the shipment can be stopped but did state that there was no way it would arrive by Friday as stated on their website. He said that we should contact Visa to block the payment.
So we waited 1 hour and 49 minutes for the fraud department at our Visa and when the agent came on line she said I can’t hear us and hung up. So we started all over again and now at 10:30PM we have been waiting another hour. We have been on the phone to resolve this since 1:30PM. Home Depot says that we have to pay even though it will not be delivered to us in time.
So the original generator ordered on November 9th has been declared a loss by Amazon, that took about ten hours online yesterday. So at this point we have two generators being delivered Friday and charged to our Visa. The original shipper of the generator said he would resend it. BUT he would not add that it needed to be delivered to our site and not the main office ( who will refuse it ). Too big of a parcel to accept. Basically it looks like neither will be delivered but we are on the hook to pay for both despite them saying that it will be here by Friday as we are leaving Saturday.
Visa has been of no help. We have been on hold for a long time, both had showers and ate dinner. What to do? Now after 11PM we have closed the phone – like the office shut down a fee hours ago. They kept saying that the call would be recorded, I hope so cuz I will be on to them tomorrow.
Meanwhile we discovered that our palapa roof was NOT repaired in full, just the part that was obvious area from the ground and not the exposed and torn plastic on top.
At this point we have no idea what comes next.
We have the RV tech here tomorrow at noon but the 2 day priority mail did not show up with the part for the Roadmaster tow bar. Hopefully it will come early tomorrow morning. At least he can fix the stairs. However we can’t go anywhere without a functioning tow bar, never mind a generator.
Looks like we may need to involve a lawyer to deal with all of this but is worth the money or do we just take a 2K loss. It still does not give us a generator.
VERY VERY frustrating. We have spent the past two days on hold or at least one of us has, we take turns. Masking is no longer a thing at Walmart, I asked and was told that Walmart no longer cared. So on and so on.
It is 11PM and we have had the phone on hold since 1:30PM. We have an RV tech coming at noon, will we have the parts??
I am totally done and we have talked about going back home. We are exhausted. Anyway I just put this put this together so that you know the que pasa of what is happening.
Off to bed…..who knows what tomorrow will bring. We do realize how fortunate we are compared to many others in BC dealing with the mudslides and severe flooding, loss of life and so many farm animals.
Published without proofing.
PS, Lucy we have well over 1200 miles to go before we get to the Isla.









































